Shipping policy

Shipping Policy

Effective Date: May 24, 2026

Every Coach Dad order is packed and shipped from the United States. Below is everything you need to know about how and when your gear gets to you.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.
Standard processing time is 1–3 business days from the moment your order is placed.
Orders placed after 12:00 PM CT, on weekends, or on holidays begin processing the next business day.
During product launches, restocks, and peak seasons, processing may take an additional 1–2 business days. We will communicate any delays by email.

Domestic Shipping (United States)

Standard Shipping: 3–7 business days after processing
Expedited Shipping: 2–3 business days after processing (where available)
Shipping rates are calculated at checkout based on destination, weight, and method selected.
We currently ship to all 50 U.S. states, including APO/FPO/DPO military addresses.

International Shipping

At launch, Coach Dad Brand ships within the United States only. International shipping options will be announced as we expand. Sign up for our email list at coachdadbrand.com to be the first to know.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Allow up to 24 hours for the carrier to update tracking information. If you do not receive a tracking email within 5 business days of ordering, check your spam folder and then contact us at coachdadbrand@gmail.com.

Delivery Issues

Lost or stolen packages: If tracking shows delivered but you have not received your package, check with neighbors and your local carrier first. If still missing, contact us within 7 days of the delivery date so we can open an investigation with the carrier.
Damaged in transit: Contact us within 7 days of delivery with photos of the damaged packaging and item. We will replace or refund the item.
Wrong address: If you enter an incorrect shipping address, contact us immediately at coachdadbrand@gmail.com. If the order has not yet shipped, we will update it. Once shipped, we are unable to redirect the package and we are not responsible for orders delivered to incorrectly entered addresses.

Taxes & Duties

Sales tax, where applicable, is calculated and added at checkout based on your shipping destination.

Carrier Delays

Once your package leaves our facility, we rely on USPS, UPS, FedEx, and their partner carriers to deliver it. We are not responsible for delays caused by carriers, weather, holidays, or other circumstances beyond our control. We will, however, do everything within our power to help you locate a delayed package.

Questions

Email coachdadbrand@gmail.com. We typically respond within 24–48 hours, Monday through Friday.