Refund policy

Return & Refund Policy

Effective Date: May 24, 2026

At Coach Dad Brand, we stand behind every piece we ship. Our gear is built for the long haul — on the field, on the sidelines, and at home. If something isn't right with your order, we will make it right.

Return Window

You may request a return within 30 days of the delivery date.
Items must be unworn, unwashed, free of stains or odors, and returned in their original packaging with all tags attached.
Final sale items (e.g., clearance pieces, limited-edition drops, and items marked "Final Sale" at checkout) are not eligible for return or exchange.

How to Start a Return

Email us at coachdadbrand@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
We will respond within 1–2 business days with a prepaid return shipping label.
Pack the item securely and drop it at the carrier indicated on the label.
Once we receive and inspect the item (typically within 3–5 business days of delivery to our facility), we will issue a refund to your original payment method.

Refund Timing

Refunds are processed within 3–5 business days after inspection.
Depending on your bank or card issuer, the funds may take an additional 5–10 business days to appear on your statement.
Original shipping charges, if any, are non-refundable unless the return is the result of our error.

Exchanges

Need a different size or color in the same product? Note "EXCHANGE" in your return request along with the size/color you want. Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us at coachdadbrand@gmail.com within 7 days of delivery. Include a photo of the issue and your order number. We will replace the item at no cost or issue a full refund — your choice.

Items We Cannot Accept

Items returned more than 30 days after delivery
Items showing signs of wear, washing, or alteration
Items missing original tags or packaging
Items marked Final Sale at the time of purchase

Questions

Email coachdadbrand@gmail.com. We typically reply within 24–48 hours, Monday through Friday.